POLICIES

Refill Policy

1 week Refill (1st-7th Day)
80% of lashes remaining required

2 week Refill (8th - 14th Day)
70% of lashes remaining required

3 week Refill (15th - 21st Day)
50% of lashes remaining required

4 week Refill (22nd - 28th Day)
30% of lashes remaining required

A new set would be considered if passed the 28th day period.
If client returns with lashes below our requirement guideline during the refill service, it will be considered as a different week of refills depending on the amount of lashes remaining.

For example:
1 week less than 80% would considered as a 2 weeks refill.
2 week less than 70% would considered as a 3 week refill.
3 week with less than 50% would considered as a 4 week refill.
Client returning for refills with less than 30% lashes will also consider as a new set.

**Refill appointments are scheduled by weeks based on the first day of the previous appointment.

New Client Touch-up Policy

** New clients from another salon are welcome to enjoy the touch-up services at Ada Lash Studio with a discounted rate. Please note that your existing eyelash extensions from another salon must be done within 2 – 3 week period and have at least 50% lashes remaining to receive the promotional price. This offer cannot be applied to the service for lashes that exceed 3 weeks or less than 50% of lashes remaining, otherwise, a new set would be considered.

** Refill services are for existing clients only, for pricing for our new clients with existing lashes from another salon, please refer to our New Client Touch up service.

Deposit Policy

We require $40 deposit for scheduling an appointment. Deposit can be paid via Venmo, Zelle, Paypal and Credit Card.

Deposit is refundable if you cancel your appointment 24 hours in advance. Deposit will be counted towards your final price.

Gift Card/Prepaid Policy

We offer $50, $100, $200 or $500 gift card. Gift can be redeemed in either Mountain View and Palo Alto shop. Gift card can only be used for lash extensions or lash lift service. Gift Card is valid for 12 months.

Clients are welcome to prepay their own services or others’. You will enjoy 10% off if you prepay next 5 or more services. Prepaid services are refundable is you cancel them in 24 hours in advance.